Customer Reviews|(575) 502-6146
site logo

Frequently Asked Questions (FAQs)

Our Services

In which locations do you provide pest control services?

We perform pest control services in the following New Mexico counties

  • Luna
  • Grant
  • Hidalgo
  • Catron
  • Dona Ana

What kind of pests do you deal with?

We deal mostly with structural pests like spiders, ants, cockroaches, beetles, rats, and mice. We also take care of ticks and fleas. Learn more about our Deming, NM home pest control and commercial pest control service options

I think I have bed bugs. Do you treat for bed bugs?

At this time, we do not treat for bed bugs.

I think I have termites. Do you treat for termites?

Snowden Exterminating has treated for termites in the past; this is not something we do now or plan on doing in the future.

Are your technicians licensed?

Yes, all of our technicians are licensed in the state of New Mexico.

Do you provide same-day service?

Often, we can accommodate same-day requests, but it depends on our technicians' location and schedule for the day. We always do our best to get to you as soon as we can.

Scheduling An Appointment

Can I schedule appointments online?

No, you cannot schedule appointments online. You will need to contact our office to schedule an appointment.

Will I be reminded of scheduled appointments?

Yes, we do give reminders of scheduled appointments, usually the day before the appointment. The reminders come in the form of SMS (text messages), email, and voice calls. If you do not want reminders, we can shut them off for you.

Service Specials

Do you offer any specials?

Yes, from time to time we offer specials for both current and new customers.

What if I refer someone to Snowden Exterminating?

If a current customer refers someone who books a service with Snowden Exterminating, the existing customer receives a referral discount toward their next service.

Service Preparations

What can I do to minimize pests around the house?

To help minimize pests around your home, keep lawns and weeds mowed, keep brush trimmed and away from the house or building, and keep the area next to the house or building clear of any debris as that can become a harborage area for various pests. Taking down spider webs as you see them both in and out of the house or building also helps minimize the presence of spiders.

Is there anything I should do before you come and spray?

Yes. While each location is different and has pest issues unique to them, it is generally helpful when things are pulled away from the walls enough for us to treat your home or business. If this is your first time receiving a treatment from Snowden Exterminating, or you are dealing with ants, cockroaches, or beetles within your kitchen or bathrooms, having the inside of your cabinets cleared for treatment is very helpful, especially under sinks.

Can you spray my yard?

Yes, we can spray your yard. Often in the spring, summer, or fall seasons, we will offer what we call a "power spray" where we can extend the protective barrier around a house or building to guard against ants, cockroaches, fleas, and ticks. Ask your pest control technician for more details related to your specific location.

Environmental Concerns

Are your services environmentally safe?

We offer the use of organic products that are safe for the environment.

Billing

What forms of payments do you accept?

We accept a variety of payment options, including cash, check, money orders, and credit/debit cards.

Can I be set up for automatic payments?

Yes, automatic payments are an option for those using credit and debit cards.

Do I have to pay at the time of service?

For first-time customers, we do ask for payment at the time of service. For established customers, you can generally pay at the time of service, online, or by sending payments to our office through the mail. Customers using credit or debit cards can also call our office to make payments.

Customer Portal

Can I pay my bill online?

Yes, you can now access your account and pay your bill online. You can access your account online at www.snowden.pestportals.com.

What can I see in the customer portal?

You can access your account and view your service history, pay your bill, or make changes to your billing information, including setting up autopay.